Job Application - Northwest Maritime Center

Job Posting OPEN

Visitor Experience Associate (SEASONAL)

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The newly renovated Welcome Center at Northwest Maritime serves as our inviting front door, welcoming both visitors and locals. With engaging exhibits and retail offerings, our customer-focused staff is dedicated to creating a warm and informative experience for everyone, including program participants and the general public. This summer, join our dedicated team as a Visitor Experience Associate, where you will play a key role in providing exceptional customer service and ensuring a memorable visit for all.


We love working with team members who:

  • Enjoy warmly helping people 

  • Work well as part of a team

  • Bring their best self and find it in others

  • Love the water!


PRIMARY RESPONSIBILITIES:

Guests, Customers, and Community:

  • Provide customer service for all NWM visitors including program participants, tourists, and locals

  • Assist visitors in person, over the phone, and via email with their retail and registration needs, as well as general inquiries

  • Maintain thorough understanding and awareness of the organization’s activities, the local community, and the maritime sector

  • Answer questions and provide information to visitors regarding our rich maritime history


Northwest Maritime Retail:

  • Assist with receiving, tagging, and stocking merchandise

  • Greet & assist guests with retail purchases

  • Support the organization during large events, including Wooden Boat Festival and Race to Alaska

  • Effectively navigate Point of Sale software and other technology as needed

  • Other duties as assigned



GENERAL OPERATIONS

While the primary focus of this position is creating a welcoming environment for our visitors, the Visitor Experience Associate works as part of the entire NWM team, ensuring smooth operations. As a growing non-profit, we all pitch in for the heavy lifting, whether it's participating in all-hands projects and events, assisting visitors, or occasionally doing some literal heavy lifting.


MINIMUM QUALIFICATIONS

  • Responsible, detail-oriented, proactive, and can represent NWM in a friendly and enthusiastic manner

  • Strong customer service skills 

  • Available to work a flexible schedule, including weekends and holidays

  • Comfortable learning new technology and navigating between different software


HELPFUL QUALIFICATIONS

  • Previous experience in a museum or retail setting

  • Cash handling skills


APPLICATION PROCESS

  • Submit your resume with the online application

  • Deadline for applications: Open until filled, applications reviewed upon submission


WORK LOCATION & SCHEDULE

  • Position will require onsite work at NWM's main office located at 431 Water St., Port Townsend, WA 98368

  • Position is seasonal part-time, 20-25 hours/week, from June through September, with the potential for additional hours as needed for coverage

  • Reports to: Visitor Experience Supervisor


WAGE RANGE & BENEFITS

  • $18.50-20.50 per hour, non-exempt 

  • Paid time off: sick time is accrued at 1 hour for every 25 hours worked

  • Employee discounts during months of employment


NWM is committed to equal employment opportunity, striving towards being an antiracist and inclusive organization. We value the diversity of our staff and the communities that we serve, which includes a spectrum of racial, cultural, religious, sexual and gender identities, and abilities. We strongly encourage applications from people who have not seen themselves represented in the industry.