Job Application - Roanoke Gas Company

Job Posting OPEN

Customer Experience Support Clerk

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Essential Duties:

Payment Processing

• Process daily payments and returns
• Process credit balance refunds. 

Billing

•  Review and close Service Orders.
• Process daily meter readings.  Includes reviewing, researching and correcting exceptions.
• Process daily billings, ensuring accurate rates, taxes and other charges.

Collections

• Process daily notices and outbound calls to delinquent accounts.
• Place closed delinquent accounts with outside agencies weekly.
• Process bankruptcies.

Customer Service

• Handle Emergency calls.
• Provide backup for the call center as well as back up for onsite customer service.
• Provide support for the call center, including analyzing, researching and resolving issues.

Customer Experience Support

• Process invoices for Customer Experience vendors.
• Assist with internal control testing, audit requests and other compliance reporting.

Knowledge / Skills / Abilities:

• Ability to learn quickly and teach others.
• High level of accuracy, strong problem solving and decision-making abilities.
• Organized, detail oriented and the ability to follow procedures and standards.
• Excellent interpersonal skills with the ability to diffuse and resolve difficult customer situations.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook and PowerPoint).
•  Ability to pass DOT drug screening.  Position is subject to random testing.

Education / Work Experience/ Professional Licenses (Minimum):

• High school diploma or GED.
• 2-year Associates Degree preferred.
• Minimum of 3 years previous Customer Service, Billing or Collections experience required.