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Customer Service Representative
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POSITION OBJECTIVES
The RV Park Front Desk CSR is typically the first
point of contact for the RV Park, and Port.
It is required that that each interaction with guests, port staff and
all outside parties will be courteous, efficient, and accurate when the CSR
greets customers and processes moorage and RV park reservations.
Essential Functions/ Major Duties
Serving Guests (90%)
·
Make and confirm daily weekly and monthly reservations using the RV Park
reservation system.
·
Handle the reservation cycle from beginning to end; initial inquiry,
education on property inventory
·
Greet and register non-preregistered guests, assign RV spots and/or boat
moorage
·
Prepare daily reservations tags for incoming guests.
·
Use computers to schedule bookings in
online reservation systems, update digital customer files, and respond to
online inquiries
·
Responds to inquires and makes
reservations as needed.
·
Processes cancellations and modifications
·
Answer questions pertaining to reservations, guest registrations, and
travel directions.
·
Meet and exceed guests’ expectations by anticipating the services they
might require and suggesting local venues.
·
Listen to and respond to customer criticism. Record criticism in log, refer to RV park
supervisor as necessary.
·
Daily track RV lot space and boat moorge to inventory determine space
availability and amounts owed.
·
Use registration system to compute amounts owed
·
Collect and process payments
·
Prepare daily deposits
·
Promotes goodwill by beings courteous,
friendly, and helpful to guests, mangers, and fellow employees.