Job Application - Port of Newport - 97365

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Customer Service Representative

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The RV Park Front Desk CSR is typically the first point of contact for the RV Park, and Port.  It is required that that each interaction with guests, port staff and all outside parties will be courteous, efficient, and accurate when the CSR greets customers and processes moorage and RV park reservations. 


Essential Functions/ Major Duties

Serving Guests (90%)

·         Make and confirm daily weekly and monthly reservations using the RV Park reservation system.

·         Handle the reservation cycle from beginning to end; initial inquiry, education on property inventory

·         Greet and register non-preregistered guests, assign RV spots and/or boat moorage

·         Prepare daily reservations tags for incoming guests.

·         Use computers to schedule bookings in online reservation systems, update digital customer files, and respond to online inquiries

·         Responds to inquires and makes reservations as needed.

·         Processes cancellations and modifications

·         Answer questions pertaining to reservations, guest registrations, and travel directions.

·         Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues.

·         Listen to and respond to customer criticism.  Record criticism in log, refer to RV park supervisor as necessary.

·         Daily track RV lot space and boat moorge to inventory determine space availability and amounts owed.

·         Use registration system to compute amounts owed

·         Collect and process payments

·         Prepare daily deposits

·         Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.