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DATE ISSUED: November 2022
SALARY LEVEL: 22
REPORTS TO: Community Development Manager
AREA OF FOCUS: Community Development
JOB SUMMARY: Provides property management services for all Couleecap owned rental properties. Communicates positively with tenants and mediates disputes, as necessary. Shows vacant units, process applications, conducts background checks, completes income verifications, and determines an applicant’s eligibility for a unit. Provides overall lease enforcement and works with tenants to correct violations, including sending past due rent notices. Coordinates maintenance and repair services as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supports and upholds Couleecap’s mission to fight poverty and promote self-sufficiency for individuals by helping to identify needs, mobilize resources, and provide quality services.
Assists prospective tenants in the application process, which may include, requesting documents, verifying household eligibility, income verification, background and reference checks.
Listing and showing apartments to new tenants and initiating lease renewals for existing tenants.
Prepares tenant files and maintains all required document, forms, and pictures.
Updates all rental property lease materials to ensure compliance with state and federal laws.
Maintains communication with tenants and works to resolve any issues that may arise.
Responsible for lease enforcement. Sends notices for violations and works with tenants on a resolution, including payment plans for past due rent. Initiates eviction proceedings as needed. Offer financial counseling to tenants as needed or required.
Conducts unit inspections, prepares any necessary reports, schedules work orders for needed repairs and schedules follow up as needed.
Coordinates repairs with maintenance staff, maintains maintenance records for each unit and prepares maintenance recommendations that need to be competed. Responsible for light cleaning of units and buildings as needed.
Performs annual and interim recertification and assuming compliance with all federal and state regulations and funding sources. This role does not currently require tax credit certification but may in the future.
Completes all necessary reports, contracts, purchase orders, and other documentation as required.
Ability to be on call for tenant emergencies after office hours.
Ability to understand, appreciate, and interact with people from all cultures or belief systems
SUPERVISORY RESPONSIBLITIES: None.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Requires three years of education beyond high school: junior college, community college or university. Requires three to four years previous experience, or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: Access to reliable, licensed, insured driver and transportation. HUD Counseling Certification shall be obtained within six months of hire.
OTHER SKILLS and ABILITIES: Some knowledge and understanding of problems created by poverty. Ability to establish effective working relationships with the clients, public, and other community professionals. Ability to keep accurate records and make reports. Ability to communicate clearly in written articles, reports and emails. Stability, resourcefulness, good judgment, tact, and courtesy. Knowledge of office procedures, terminology, and equipment. Ability to maintain confidentiality. Computer experience required.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This position primarily works via telecommuting with regular team meetings required.