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Lead Housing Renovation Administrator
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SALARY LEVEL: Grade 23
REPORTS TO: Community Development Manager AREA
OF FOCUS: Community Development
JOB SUMMARY: Provides home renovation
services to clients and actively participates in the administration of regional
contracts. Acts as project manager for renovation projects, which includes
determining eligibility and initial inspection, contractor management and bid
specification writing, quality assurance and payment processing. Communicates
positively with clients, contractors, and funders, and mediates disputes, as
necessary. Serves as a resource to partner agencies within Southwest Housing
Region. Responsible for regular reporting and submits necessary documentation
to ensure timely reimbursements and/or payment to the agency.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Supports and
upholds Couleecap’s mission to fight poverty and promote self-sufficiency for
individuals by helping to identify needs, mobilize resources, and provide
quality services.
- Assists program
participants in the application process, which may include requesting documents,
household eligibility, income verification, property eligibility, and
completing required environmental searches.
- Inspects properties to determine
eligibility based on local, state and federal requirements, develops scopes of
work, and conducts competitive bidding.
- Manages
projects so they are completed in a timely fashion and within budget. Conducts
HQS (Housing Quality Standards) inspections, enforces contract provisions, and
ensures quality outcomes. Completes all necessary reports, contracts, purchase
orders, and client mortgage and loan documentation as required.
- Interacts with
clients, contractors, and funders on a regular basis and provides support to
ensure the project is completed. Provides conflict resolution and mediation
between homeowners and contactors, as necessary. Thoroughly document client
contact in the Client Management System and ensure that attempts to mediate and
resolve conflicts are thoroughly documented.
- Conducts individual housing counseling. Maintains client files and documentation in compliance with HUD and funder requirements. Develops
contacts and resources in the community to aid in serving clients. Refers
clients to other agencies if appropriate.
- Serves as a
resource for partner agencies, specifically within the Southwest Housing
Region. Participates in regional meetings and completes all quarterly reports.
Assists Community Development Manager with any additional needs related to
administering housing rehabilitation funds.
- Adapts to changes
as necessary and makes recommendations for improving systems. Helps develop
forms and processes to increase efficiency and client satisfaction.
- Maintains
confidentiality throughout all aspects of the work.
- Work with finance
team as needed for home rehab loan repayments or following up on late payments.
SUPERVISORY
RESPONSIBLITIES: None.
QUALIFICATION REQUIREMENTS: To perform
this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Requires
completion of a baccalaureate degree in college or university; or three to four
years’ previous experience; or equivalent combination of education and
experience.
LANGUAGE SKILLS: Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or
employees of the organization.
MATHEMATICAL SKILLS: Ability to
calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply
concepts of basic algebra and geometry.
REASONING ABILITY: Ability to solve
practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: Access
to reliable, licensed, insured driver and transportation. HQS Inspection
Certificate must be obtained within six months of hire and HUD Counseling
Certification must be obtained within twelve months of hire.
OTHER SKILLS and ABILITIES: Some
knowledge and understanding of problems created by poverty. Ability to
establish effective working relationships with the clients, public, and other
community professionals. Ability to keep accurate records and make reports.
Ability to communicate clearly in written articles, reports and emails.
Stability, resourcefulness, good judgment, tact, and courtesy. Knowledge of
office procedures, terminology, and equipment. Ability to maintain
confidentiality. Computer experience required. Some knowledge of construction,
or real estate preferred.
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The
noise level in the work environment is usually moderate. This position
primarily works via telecommuting with regular team meetings required.
EDUCATION and/or EXPERIENCE: Requires
completion of a baccalaureate degree in college or university; or three to four
years’ previous experience; or equivalent combination of education and
experience.
LANGUAGE SKILLS: Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or
employees of the organization.
MATHEMATICAL SKILLS: Ability to
calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply
concepts of basic algebra and geometry.
REASONING ABILITY: Ability to solve
practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: Access
to reliable, licensed, insured driver and transportation. HQS Inspection
Certificate must be obtained within six months of hire and HUD Counseling
Certification must be obtained within twelve months of hire.
OTHER SKILLS and ABILITIES: Some
knowledge and understanding of problems created by poverty. Ability to
establish effective working relationships with the clients, public, and other
community professionals. Ability to keep accurate records and make reports.
Ability to communicate clearly in written articles, reports and emails.
Stability, resourcefulness, good judgment, tact, and courtesy. Knowledge of
office procedures, terminology, and equipment. Ability to maintain
confidentiality. Computer experience required. Some knowledge of construction,
or real estate preferred.
PHYSICAL DEMANDS: The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. The noise level in the work environment is usually
moderate. This position primarily works via telecommuting with regular team
meetings required.