Job Posting CLOSED
Visitor Experience Associate (SEASONAL)
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Our retail store is the front door to our organization, where we create a welcoming and informative experience for our visitors, program participants, and the public. In this seasonal role as a Visitor Experience Associate, you will join the team providing this experience.
We love working with team members who:
Enjoy warmly helping people
Work well as part of a team
Bring their best self and find it in others
PRIMARY RESPONSIBILITIES:
Guests, Customers, and Community:
Provide customer service for all NWMC visitors including tourists, program participants, and the public.
Assist visitors in person, over the phone, and via email with their retail and registration needs
Maintain a thorough understanding and awareness of the organization’s activities, the local community, and the maritime sector
Northwest Maritime Retail:
Assist the Retail Specialist, Visitor Experience Supervisor, with receiving, tagging, and stocking merchandise
Check-in & guide guests to Summer boat tour location
Support the organization during large events, including Wooden Boat Festival and Race to Alaska
Effectively navigate Point of Sale software, and other technology as needed
Other duties as assigned
GENERAL OPERATIONS
While this position’s primary responsibility is in a retail setting, the Visitor Experience Associate will work as part of the NWMC team to ensure smooth operations for the organization as a whole. This could include providing information to visitors regarding the Maritime Center and helping out in projects and events that require all-hands-on-deck, to helping tie up a vessel coming into our dock because you happen to be standing there. We all pitch in for the heavy lifting now and then—sometimes this is metaphoric; occasionally we all have to actually help lift something heavy.
MINIMUM QUALIFICATIONS
Responsible, detail-oriented, proactive, and have the ability to represent the NWMC in a friendly and enthusiastic manner
Strong customer service skills
Available to work a flexible schedule, including weekends and holidays
APPLICATION PROCESS
Submit your resume with the online application.
Deadline for applications: Open until filled, application review begins May 15, 2023
WORK LOCATION & SCHEDULE
Position will require onsite work
Main NWMC Offices are located at 431 Water St., Port Townsend, WA 98368
Position is seasonal part-time, 20-24 hours/week, from May to October
Reports to: Visitor Experience Supervisor
WAGE RANGE & BENEFITS
$16-$18 per hour, non-exempt
Paid time off: sick time is accrued at 1 hour for every 25 hours worked
Employee discounts during months of employment
The Northwest Maritime Center is an equal-opportunity employer that welcomes and encourages individuals of all cultures and communities to apply. Read our Antiracism & Inclusion Statement here.
New Application
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Existing Application
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Link to Application
https://hr.idhrp.com/JobApplication.aspx?jobpostingkey=b2cef1ac-60fa-42b9-9e82-ed08d0a2e709