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Housing Renovation Administrator
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JOB SUMMARY: Provides homeownership rehabilitation services to
clients. Determines final eligibility for rehab programs, which includes income
calculations, property eligibility, and historical and environmental reviews.
Manages rehabilitation projects which includes contractor management, bid
specification writing, quality assurance, and payment processing. Communicates
positively with clients, contractors, and funders, mediates disputes, as
necessary. Submits necessary documentation to ensure timely reimbursement and/or
payment to the agency.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Supports and upholds Couleecap’s
mission to fight poverty and promote self-sufficiency for individuals by
helping to identify needs, mobilize resources, and provide quality services.
- Assists program participants in
the application process, which may include, requesting documents, household
eligibility, income verification, property eligibility, and completing required
environmental searches.
- Inspects properties to determine
eligibility based on local, state and federal requirements, develops scopes of
work, and conducts competitive bidding.
- Manages projects so they are
completed in a timely fashion and within budget. Conduct Housing Quality Standards
(HQS) inspections, enforces contract provisions, and ensures quality outcomes.
- Interacts with clients,
contractors, and funders on a regular basis and provides support to ensure the
project is completed. Provides conflict resolution and mediation between
homeowners and contactors, as necessary. Thoroughly document client contact in
the Client Management System and ensure that attempts to mediate and resolve
conflicts are thoroughly documented.
- Develops contacts and resources
in the community to aid in serving clients. Refers clients to other agencies if
appropriate.
- Completes all necessary reports,
contracts, purchase orders, and client mortgage and loan documentation
required.
- Conducts individual housing
counseling. Maintains client files
and documentation in compliance with Housing and Urban Development (HUD) and
funder requirements.
- Adapts to changes as necessary and
makes recommendations for improving systems. Helps develop forms and processes
to increase efficiency and client satisfaction.
- Collaborates with finance team as
needed for home rehab loan repayments or following up on late payments.
SUPERVISORY RESPONSIBLITIES: None.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Requires completion of a baccalaureate
degree in college or university; or one to two years’ previous experience; or
equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak
effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic algebra and
geometry.
REASONING ABILITY: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: Access to reliable,
licensed, insured driver and transportation. HQS Inspection Certificate must be
obtained within six months of hire and HUD Counseling Certification must be
obtained within twelve months of hire.
OTHER SKILLS and ABILITIES: Some knowledge and understanding of
problems created by poverty. Ability to establish effective working
relationships with the clients, public, and other community professionals.
Ability to keep accurate records and make reports. Ability to communicate clearly
in written articles, reports and emails. Stability, resourcefulness, good
judgment, tact, and courtesy. Knowledge of office procedures, terminology, and
equipment. Ability to maintain confidentiality. Computer experience required.
Some knowledge of construction, or real estate preferred.
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The
noise level in the work environment is usually moderate. This position
primarily works via telecommuting with regular team meetings required.