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Assistant Line Service Technician/Concierge
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Position Summary
The Assistant Line Service Technician/Concierge plays a vital dual role in supporting Fixed Base Operations (FBO) ramp activities while delivering exceptional customer service to inbound and outbound aircraft, flight crews, and passengers.
Essential Responsibilities
• Assist with marshalling arriving and departing aircraft.
• Ensure aircraft are properly chocked, secured, and locked.
• Greet customers, crews, and passengers with professionalism and efficiency.
• Process fuel transactions and securely handle customer payment information.
• Communicate effectively via radio and telephone regarding flight services and operations.
• Move rental and privately owned vehicles as required.
• Support pre- and post-flight ramp services, including lavatory servicing, coffee service, baggage handling, and passenger assistance as directed by the flight crew.
• Assist with aircraft towing operations.
• Operate ground support equipment in support of ramp activities.
• Support FBO operations, including facility cleanliness and general upkeep.
• Contribute to daily operational safety, security, and service standards.
• Perform other related duties as assigned.
Knowledge, Skills, and Competencies
• Strong customer service and interpersonal communication skills.
• Ability to work efficiently in a fast-paced environment with shifting priorities.
• Ability to interpret and follow written and verbal instructions accurately.
• High level of integrity, reliability, and accountability.
• Proficiency with basic computer applications including email, databases, word processing, and spreadsheets.
• Sound decision-making skills and situational awareness.
Required Qualifications
• High School Senior or equivalent.
• Valid driver’s license and ability to qualify for Airport SIDA/Driving Badge.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Ability to pass a federal background check and comply with DOT-required drug and alcohol testing.
• Excellent depth perception and spatial awareness (three-dimensional vision and distance judgment).
• Commitment to the mission and vision of Neptune Aviation Services, Inc.
Preferred Qualifications
• Experience in aviation, airport operations, customer service, or industrial trades (e.g., metal shop, auto shop, agricultural programs).
• Previous airport or FBO experience preferred.
Physical Requirements & Working Conditions
• Frequent moderate to strenuous physical activity including climbing, bending, stooping, crawling, kneeling, and prolonged standing on concrete or metal surfaces.
• Work on ladders, lifts, stairs, metal grates, and at heights above six feet.
• Reaching overhead and twisting during fueling and servicing operations.
• Ability to work in confined spaces and awkward positions.
• Manual dexterity is sufficient for handling tools and equipment.
• Vision correctable to 20/20 with excellent depth perception.
• Work is performed in hangars, on the ramp, outdoors, and in high-noise areas.
• Exposure to extreme temperatures, inclement weather, dirt, dust, grease, and aircraft fluids.
Additional Information:
This job description is not intended to be all – inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor/management to fulfill job function or as deemed necessary. Neptune Aviation Services Inc. reserves the right to revise or change position responsibilities as the need arises. This description does not establish a written or implied contract of employment.