Job Application - Northwest Maritime Center

Job Posting CLOSED

Innkeeper (Year Round)

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With a passion for exceptional customer service, the Innkeeper at the Swan Hotel will be the warm, welcoming face that checks guests in and out, handles reservations, and answers their questions. A project of the non-profit Northwest Maritime, the Swan Hotel is a charming waterfront, boutique hotel in the heart of downtown Port Townsend, dedicated to creating memorable guest experiences. If you thrive on delighting guests and providing great service, we want you on our team. 


PRIMARY RESPONSIBILITIES:

  • Assist visitors in person, over the phone, and via email with booking and checking into rooms as well as answering general inquiries  

  • Maintain a thorough understanding and awareness of the organization’s activities and the local community

  • Ensure a positive experience for hotel guests and prospective guests during all phases of guest communication and stay

  • Communicate with Housekeeping regarding arrivals, departures, and guest needs

  • Effectively navigate hotel reservation software, point of sale software, and other technology as needed

  • Other duties as assigned


GENERAL OPERATIONS

While the primary focus of this position is customer service, the Innkeeper works as part of the entire NWM team, ensuring smooth operations. As a growing non-profit, we all pitch in for the heavy lifting, whether it's participating in all-hands projects and events, assisting visitors, or occasionally doing some literal heavy lifting.


MINIMUM QUALIFICATIONS

  • Responsible, detail-oriented, proactive, and can represent NWM in a friendly and enthusiastic manner

  • Strong customer service skills

  • Comfortable learning new technology

  • Available to work a flexible schedule, including weekends and holidays


HELPFUL QUALIFICATIONS

  • Previous experience in the hospitality industry


APPLICATION PROCESS

  • Submit your resume with the online application.

  • Deadline for applications: Open until filled, application reviewed on submission


WORK LOCATION & SCHEDULE

  • Position will require onsite work at the Swan Hotel, located at 222 Monroe St., Port Townsend

  • NWM main offices are located at 431 Water St., Port Townsend, WA 98368

  • Position is part-time, 16 hours/week, with a potential for additional hours as needed for coverage

  • Reports to: Visitor Experience Supervisor


WAGE RANGE & BENEFITS

  • $19-20.50 per hour, non-exempt

  • Matching contributions to a SIMPLE IRA retirement fund after 1 year of employment 

  • Paid time off: accrues 2 weeks of vacation per year, 17 paid holidays in a calendar year, & 1 hour of sick time accrued per every 25 hours worked

  • Employee discounts


NWM is committed to equal employment opportunity, striving towards being an antiracist and inclusive organization. We value the diversity of our staff and the communities that we serve, which includes a spectrum of racial, cultural, religious, sexual and gender identities, and abilities. We strongly encourage applications from people who have not seen themselves represented in the industry.