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Housing Programs Assistant - Housing Renovation
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Housing
Programs Assistant
SALARY LEVEL: Grade 20
REPORTS TO: Community Development Manager AREA
OF FOCUS: Community Development
JOB SUMMARY: Provides homeownership
rehabilitation services to clients. Determines final eligibility for rehab
programs, which includes income calculations, property eligibility, and
historical and environmental reviews. Manages rehabilitation projects which include
contractor management, bid specification writing, quality assurance, and
payment processing. Communicates positively with clients, contractors, and
funders, mediates disputes, as necessary. Submits necessary documentation to
ensure timely reimbursement and/or payment to the agency.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Supports and
upholds Couleecap’s mission to fight poverty and promote self-sufficiency for
individuals by helping to identify needs, mobilize resources, and provide
quality services.
- Assists program
participants in the application process, which may include requesting documents,
household eligibility, income verification, property eligibility, and
completing required environmental searches.
- Inspects properties to determine
eligibility based on local, state and federal requirements, develops scopes of
work, and conducts competitive bidding.
- Manages
projects so they are completed in a timely fashion and within budget. Conduct Housing
Quality Standards (HQS) inspections, enforce contract provisions, and ensure
quality outcomes.
- Interacts with
clients, contractors, and funders on a regular basis and provides support to
ensure the project is completed. Provides conflict resolution and mediation
between homeowners and contactors, as necessary. Thoroughly document client
contact in the Client Management System and ensure that attempts to mediate and
resolve conflicts are thoroughly documented.
- Develops
contacts and resources in the community to aid in serving clients. Refers
clients to other agencies if appropriate. Completes all necessary reports,
contracts, purchase orders, and client mortgage and loan documentation as
required. Conducts individual housing counseling.
- Maintains client files and documentation in compliance
with Housing and Urban Development (HUD) and funder requirements.
- Adapts to changes
as necessary and makes recommendations for improving systems. helps develop
forms and processes to increase efficiency and client satisfaction.
- Work with finance
team as needed for home rehab loan repayments or following up on late payments.
SUPERVISORY RESPONSIBLITIES: None.
QUALIFICATION REQUIREMENTS: To perform
this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Requires
completion of a baccalaureate degree in college or university; or one to two
years’ previous experience; or equivalent combination of education and
experience.
LANGUAGE SKILLS: Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or
employees of the organization.
MATHEMATICAL SKILLS: Ability to
calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply
concepts of basic algebra and geometry.
REASONING ABILITY: Ability to solve
practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: Access
to reliable, licensed, insured driver and transportation. HQS Inspection
Certificate must be obtained within six months of hire and HUD Counseling
Certification must be obtained within twelve months of hire.
OTHER SKILLS and ABILITIES: Some
knowledge and understanding of problems created by poverty. Ability to
establish effective working relationships with the clients, public, and other
community professionals. Ability to keep accurate records and make reports.
Ability to communicate clearly in written articles, reports and emails.
Stability, resourcefulness, good judgment, tact, and courtesy. Knowledge of
office procedures, terminology, and equipment. Ability to maintain
confidentiality. Computer experience required. Some knowledge of construction,
or real estate preferred.
PHYSICAL DEMANDS: The physical demands
described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions. The noise level in the work environment is usually moderate. This
position primarily works via telecommuting with regular team meetings required.