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Case Manager II - Access to Work
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SALARY
LEVEL: 21
REPORTS
TO: Case Manager I or Case Manager II
Supervisor
AREA
OF FOCUS: Housing & Community Services,
Access to Work
JOB SUMMARY: Responsible for providing case management to individuals; includes
needs assessment, service plan development, monitoring, support, advocacy and
referral. Responsible for enabling
clients to receive a full range of appropriate services in a planned,
coordinated, efficient and effective manner.
The work is performed under the general supervision of a supervisor;
however, the employee is expected to exercise initiative, creativity and good
judgment in carrying out duties. The
employee must be available for flexible work hours.
ESSENTIAL
DUTIES & RESPONSIBILITIES: include the following. Other duties as assigned.
- Supports and upholds Couleecap’s mission
to fight poverty and promote self-sufficiency for individuals by helping to
identify needs, mobilize resources, and provide quality services.
- Recruit and enroll program
participants. Process applications,
including interview and verifications.
- Provides assessment/individual service
planning and ongoing follow‑up for clients.
- Develops contracts with clients to achieve
goals, establishing short‑ and long‑term goals.
- Provides support services required to
achieve goals.
- Acts as advocate for clients receiving
case management services; making referrals to other services as appropriate.
- Establishes and maintains communication
with other agencies and staff involved with clients.
- Build relationships with local employers.
- Oversee internally formed work groups.
- Collaborate with client wraparound teams.
- Facilitate job skills training groups or
educational opportunities.
- Attends meetings and trainings.
- Keeps records and prepares reports.
- Works as a member of a team to provide effective,
quality services.
- Assist in evaluation of programs. Assist in development of programs and
services.
- Ability to understand, appreciate, and
interact with people from all cultures or belief systems.
SUPERVISORY
RESPONSIBILITIES: None.
QUALIFICATION
REQUIREMENTS: To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
EDUCATION
and/or EXPERIENCE: Requires completion of a baccalaureate degree
in a college or university or 1 to 2 years’ previous experience; or equivalent
combination of education and experience.
Education in Human Services related field preferred.
LANGUAGE
SKILLS: Ability to read, analyze, and interpret
general business periodicals, professional journals, technical procedures, or
governmental regulations. Ability to
write reports, business correspondence, and procedure manuals. Ability to effectively present information
and respond to questions from groups of managers, clients, customers, and the
general public.
MATHEMATICAL
SKILLS: Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages, area
circumference, and volume. Ability to
apply concepts of basic algebra and geometry.
REASONING
ABILITY: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only limited standardization
exists. Ability to interpret a variety
of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES,
LICENSES, REGISTRATIONS: Access to reliable, licensed, insured driver
and transportation.
OTHER
SKILLS and ABILITIES: Good knowledge of the available services in
the current service system. Ability to
establish and maintain good working relationships with clients, family members,
professional staff and the community is essential. Computer experience. Residency in the service area is preferred.
PHYSICAL
DEMANDS: The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the duties of this job,
the employee is regularly required to sit and talk or hear. The employee frequently is required to stand
and walk. The employee is occasionally required
to reach with hands and arms. The
employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this
job include close vision.
WORK
ENVIRONMENT: The work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. The noise level in the work environment is usually
moderate.