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Part-Time/PRN Customer Care Representative - Decatur, TX
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Company
Overview:
Solaris is
clinician owned and operated and has been recognized as industry experts in
palliative medicine, since 1998. We are
committed to helping patients and their families always put life first.
Responsibilities:
·
Identify the problems of customers quickly and
precisely
·
Listen to the customer queries and complaints
and respond in a kind, professional and tactful manner.
·
Promptly, accurately, and professionally report
issues to the proper department.
·
Promptly, accurately, professionally, and
courteously assesses 100% of received calls/inquiries and directs and/or
records and relays messages
·
Maintain a follow up on the customer when
applicable. Ensure they are satisfied with the outcome.
·
Keeps immediate supervisor well-informed of activities,
results of efforts and problems identified/potential problems; recommends
corrective actions to immediate supervisor.
Qualifications
and Requirements:
- High school diploma or general education degree
(GED); or one to three months related experience and/or training; or equivalent
combination of education and experience
- Should have patience, great listening skills,
attention to detail and professional communication skills. Basic computer
knowledge as well as knowledge of the Microsoft Office Suite.
- Ability to read and comprehend simple
instructions, short correspondence, and memos. Ability to write simple
correspondence. Ability to effectively present information in one-on-one and
small group situations to customers, clients, and other employees of the
organization.
- Ability to apply common sense understanding to
carry out detailed but uninvolved written or oral instructions. Ability to deal
with problems involving a few concrete variables in standardized situations.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, unless accommodations place undue burden on company. The employee must occasionally lift and/or move up to ten (10) pounds. The employee must also be able to sit for multiple hours at a time, talk, hear, use telephone.